Our website, found under the URLs lalunasoul.co.uk is operated by La Luna Soul.
All references to “we”, “us” and “our” shall be deemed to be references to La Luna Soul and references to “you” and “your” shall be deemed to be references to persons placing an order via this website.
The following terms and conditions apply to all use of the La Luna Soul website. By placing an order with us you agree to have read, understood and accepted to these terms and conditions. Please note, as these may be subject to change at any time without notice, it is your responsibility to check this page prior to any use or purchase. If you have any queries regarding our terms and conditions, please contact us before use or order placement lalunasoul.co.uk
Ordering
• When placing an order, you agree that all details you provide to lalunasoul.co.uk for the purpose of purchasing goods are accurate and complete in all respects.
• Your contract for purchases made through Lalunasoul.co.uk is with La Luna Soul and you confirm that all goods ordered by you are for your own private and domestic use only and are not for resale.
• All orders are subject to product availability and acceptance by La Luna Soul
• The price and availability of goods are subject to change without notice.
• Promotional offers, vouchers and codes may not be used on sale products, or in conjunction with any other offer, unless otherwise stated. All offers are subject to availability and may be withdrawn at any time without notice. Any offer of free delivery is limited to a standard delivery service, to UK mainland only.
• By placing an order via this website, you are making an offer to La Luna Soul to purchase the goods detailed in your order upon the terms described, at which point your Paypal account will be pre-authorised.
• You certify that the payment method you are using is your own and that there are sufficient funds in your account to cover payment of the product/s ordered.
• We are unable to make amendments to an order after the point of despatch. Should you wish to make any changes prior to despatch, please contact us via email – see contact page.
La Luna Soul reserve the right to terminate our agreement with you and to suspend or terminate your access to the site immediately and without notice to you if:
• You fail to make payment to us when due.
• You breach any of our terms and conditions.
• If requested by us to do so, you fail to provide within a reasonable time frame, sufficient information to enable us to determine the accuracy and validity of any information supplied by you, or your identity.
Conformity Of Goods
Every care is taken to ensure that the description, specification and pricing of all products shown on our website is correct. The product information and specification provided is not binding, but is carefully considered and intended to give a general description of each product.
While the colour reproduction of each product is a close representation, we cannot accept any responsibility for any variation in colour caused by the differences in browser software.
La Luna Soul will act immediately to correct any error identified and are under no legal obligation to honour a price displayed in error.
Payment
Lalunasoul.co.uk accept payment via Paypal. All prices displayed are inclusive of UK sales tax (VAT) at the current rate.
Delivery
All delivery time-frames stated are estimated and may be subject to change. Please note, for International deliveries, local import duties and charges may apply and are the responsibility of the buyer.
During busy times like Black Friday & Christmas there may be short dispatch delays.
Returns Policy
Returns will be accepted within 7 days of receipt, where goods are returned in perfect condition in their original packaging with all tags attached with no signs of wear & tear. This policy is also applied to Black Friday and Christmas and any sales.
Your Right To Cancel
You have up to 7 days from the day after you receive your order to cancel and return goods you have ordered from us.
• You can cancel your contract for sale of goods by emaiL – see contact details.
• You will have to bear the direct cost of returning the goods and they must be returned within 7 days from the day on which you communicate your cancellation of the contract to us. The deadline is met if you send back the goods before the period of 7 days has expired.
• If you cancel your order we will reimburse you within 14 days from when we receive the goods back or when we receive proof you have sent the goods back (whichever is earlier).
We will make the reimbursement using the same means of payment as you used.
Privacy Policy
Read our privacy policy page.
How Do We Use Your Personal Information?
We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
– Communicate with you;
– Screen our orders for potential risk or fraud; and
– When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Your Rights
You have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us via email – see contact page.
Data Retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. Once an order has been placed, we will contact you by email to confirm your order details and again once your order has been accepted and despatched.
Should we need to contact you for any reason regarding your order, we will use the email address registered to your account, or the telephone number where provided.
After you have registered an account with us, we would also like to send you our seasonal offers along with details of our latest products.
With the exception of feedback requests or assistance with delivery, we will never pass your e-mail address to any other organisation. For the sole purpose of aiding a delivery, your contact details may be shared with the chosen carrier.
Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
Unsubscribe
To unsubscribe from postal mailing or make amendments to your mailing preferences, please contact us by email – see contact page.
If you no longer wish to receive emails from us with details of our seasonal products, latest offers and events, please follow the ‘unsubscribe’ link at the foot of the latest email received.
Your Rights
If you have any queries about the personal information we are holding in your name, please contact us we will be more than happy to review your account and update our records as required.
While La Luna Soul uses reasonable endeavours to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and La Luna Soul will not be responsible for any errors or omissions or for the results arising from the use of such information.
While La Luna Soul takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error-free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.
Further, La Luna Soul will not be responsible nor liable for your use of any other websites which you may access via links within this website. La Luna Soul does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with La Luna Soul will not be liable to you or be deemed to be in breach of these terms and conditions or any other contract with you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.
Copyright
All rights, including copyright, in the content of lalunasoul.co.uk web pages are owned or controlled by La Luna Soul In accessing Lalunasoul.co.uk web pages, you agree that you may only download the content for your own individual and non-commercial use. You are not permitted to copy, broadcast, download, store (in any medium), transmit, show or play in public, adapt or change in any way the content of Lalunasoul.co.uk web pages for any other purpose whatsoever without the prior written permission of La Luna Soul.
Third-Party Information
We cannot be held responsible for material displayed on third-party websites or any other written material. The only prices that apply for LA Luna Soul products are those stated on the La Luna Soul material.
Law
These Terms and Conditions and your use of our website are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights.
This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.
Black Friday
We offer a percentage discount on certain items with exclusions on certain products.
Returns & Refunds
We’re happy to offer an exchange or refund on unworn or unused items within 7 days – or 7 days for sale items – with a valid receipt or despatch confirmation note. This applies to Black Friday and the Christmas period.
All refunds will be via the payment method as before.
By Post
Please email La Luna Soul who will instruct you of the returns process and address.
– Unless otherwise stated, postal charges will apply when returning items by post
– We strongly recommend that all customers obtain proof of postage as we are unable to accept responsibility for items that do not reach us.
Refund and exchanges will be processed within 14 working days of us receiving your return. All refunds will be issued via the original payment method.
Delivery
Once your order has been placed, an email will be sent confirming all details of your delivery.
We always aim to pack and despatch your order as quickly as possible. Once it’s ready, we’ll send an email confirming all the details of your delivery.
Customer Services
If there’s anything you need, please don’t hesitate to get in touch.